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MONEY BACK GUARANTEE
IF YOU CHANGE YOUR MIND ABOUT A PURCHASE AND THE ITEM IS NOT DEFECTIVE AND YOU HAVE NOT USED IT, YOU HAVE 60 DAYS FROM THE DATE OF PURCHASE TO EMAIL OR CALL US FOR A RETURN AUTHORIZATION NUMBER (RA#). NO RETURN WILL BE ACCEPTED WITHOUT A RA#. WE WILL ONLY ACCEPT RETURNS FOR ITEMS THAT ARE 100% IN ORIGINAL, UNOPENED PACKAGING AND IN RE-SALEABLE CONDITION, WITH ALL PACKAGING, MANUALS, CABLES, REGISTRATION CARDS, ACCESSORIES AND UPC LABEL WITH AN UNBROKEN SEAL. WE DO NOT REFUND SHIPPING CHARGES. ITEMS WITH FREE SHIPPING WILL HAVE THE COST OF OUTBOUND SHIPPING & HANDLING DEDUCTED FROM THE TOTAL REFUND OR A 15% RESTOCK FEE, WHICHEVER IS GREATER. WE RESERVE THE RIGHT TO CHARGE AN ADDITIONAL RESTOCK FEE FOR ANY ITEMS NOT MEETING THESE REQUIREMENTS. WE RESERVE THE RIGHT TO REFUSE A RETURN ON ANY PRODUCT THAT DOES NOT MEET THESE REQUIREMENTS. MONEY BACK GUARANTEE DOES NOT APPLY TO ITEMS WITH “LIMITED RETURN POLICY”
DEFECTIVE RETURNS
IF YOU RECEIVE AN ITEM THAT IS DAMAGED OR DEFECTIVE, PLEASE CONTACT US IMMEDIATELY. DEFECTIVE RETURNS WILL BE ACCEPTED FOR EXCHANGE OR REPAIR, AT OUR DISCRETION, WITHIN 60 DAYS FROM THE DATE OF PURCHASE. IF THERE IS NO EXCHANGE OR REPAIR WE HAVE THE RIGHT TO IMPOSE 10 - 20% RESTOCKING FEE, BASED ON THE CONDITION OF THE ITEM RETURNED. NO REFUNDS OR CREDIT WILL BE GRANTED AFTER 14 DAYS. THE TERMS OF THE MANUFACTURER'S WARRANTY WILL STILL APPLY - PLEASE CONTACT THE MANUFACTURER DIRECTLY FOR WARRANTY INFORMATION.
A PRODUCT MUST BE DIAGNOSED "DEFECTIVE" BY A MEMBER OF THE SUPPORT STAFF OF PB Organics BEFORE WE CAN ACCEPT IT AS A DEFECTIVE RETURN. IF AN ITEM IS CLAIMED TO BE DEFECTIVE AND AFTER TESTING IS FOUND NOT TO BE DEFECTIVE, YOUR REFUND WILL BE REDUCED BY THE ACTUAL SHIPPING COSTS WE INCURRED AND A RESTOCK FEE OF 20-35%, BASED ON THE CONDITION OF THE ITEM RETURNED.
PLEASE SAVE ALL PACKAGING MATERIALS UNTIL YOU ARE CONFIDENT THAT YOUR ITEM IS NOT DEFECTIVE. MANY OF OUR MANUFACTURERS REQUIRE THE ORIGINAL PACKAGING WHEN SENDING AN ITEM BACK. ITEMS WITHOUT ORIGINAL PACKAGING MAY BE SUBJECT TO A RESTOCK FEE OR POSSIBLE REJECTION OF CREDIT. YOU ARE RESPONSIBLE FOR PROPERLY AND SECURELY PACKING THE RETURNED ITEM TO AVOID ANY DAMAGE.
LIMITED RETURN POLICY ITEMS
SOME ITEMS WE OFFER ARE SOLD WITH A LIMITED RETURN POLICY. THESE ITEMS INCLUDE, BUT ARE NOT LIMITED TO, SPECIAL OR CUSTOM ORDER ITEMS, ITEMS SHIPPED BY FRIGHT CARRIERS/LTL, PRODUCTS WHERE RETURNS ARE RESTRICTED DUE TO HEALTH, SANITATION AND SAFETY GUIDELINES AS WELL AS ITEMS THAT ARE WORN, INSERTED OR USED FOR HEALTH PURPOSES. AS A CONVENIENCE, THOSE ITEMS ARE CLEARLY MARKED AS “LIMITED RETURN ITEMS” ON THE PRODUCT PAGE OF THOSE ITEMS. ITEMS MARKED WITH “LIMITED RETURN POLICY” ARE SUBJECT TO THE FOLLOWING RETURN POLICY WHICH IS SEPARATE FROM THE STANDARD RETURN POLICY ABOVE. YOU HAVE 5 DAYS FROM THE DATE OF PURCHASE TO EMAIL OR CALL US FOR A RETURN AUTHORIZATION NUMBER (RA#). NO RETURN WILL BE ACCEPTED WITHOUT A RA#. WE WILL ONLY ACCEPT RETURNS ON “LIMITED RETURN POLICY” ITEMS WHEN AND IF THE ITEM IS DEFECTIVE.
